General troubleshooting guide

If you are experiencing issues with Spirit Crossing, try these steps in order before submitting a bug report:

Step-by-Step Fixes

1. Force close the game app — close it fully and reopen it.
2. Restart your device — a simple restart resolves many unexpected issues.
3. Check your internet connection — make sure you have a stable connection. Try switching between Wi-Fi and mobile data, or connect to a different network.
4. Clear the app cache — go to your device settings and clear the cache for Spirit Crossing.
5. Reinstall the game — uninstall Spirit Crossing and reinstall it from the Testflight (iOS) or Google Play

(Android). Your progress is saved server-side and will not be lost.

If none of these steps help, reach out in #player-help on Discord or use the HELP button in game.