I unexpectedly lost my progress

If you have lost progress unexpectedly, here are the most likely causes and what to do:

Caused by a Game Update

Some updates include intentional progress resets (see article 2.7). Check the latest patch notes and any

announcements on Discord to confirm whether this was planned.

Caused by a Server Issue

During a server outage, you may lose up to 30–60 seconds of recent progress. If you are losing significantly more

than that, please report it immediately via the #bug-reports Discord channel or HelpShift.

Profile Deleted

If a Netflix profile was deleted, the game data associated with it is permanently lost. Contact Netflix Support to confirm whether the profile can be restored within any retention window.

Spirit Crossing Help Articles

Complete Reference — Alpha Version 14.8

Last updated: March 2026 | Compiled from: Spryfox_FAQs.xlsx, spirit_crossing_known_issues_and_faq.docx, patch notes v14.2.1 –v14.8

Items marked [VERIFY] should be confirmed with the development team before publishing.

This document should be reviewed and updated with each game version release.