Moving Your Netflix Progress to Another Platform

Did you previously play Spirit Crossing on Netflix and want to continue your adventure on another supported platform, such as Nintendo Switch, iOS, or the Epic Games Store?

We're happy to help you transfer your progress! Since we want to make sure everyone's game progress stays safe, there are a few steps you'll need to follow.

Who is eligible for a progress transfer?

Progress migration is available to players who previously played Spirit Crossing on Netflix and want to move their progress to another supported platform.

Please keep in mind:

• If you previously played on Netflix, you can request help transferring your progress to another supported platform.
• If you never played on Netflix, we can't support progress transfers between platforms.
• Exception: If you previously migrated your Netflix account to Steam and now want to transfer that progress from Steam to iOS, this migration is not supported.

How to Request a Progress Transfer

Starting November 16, once you've purchased Spirit Crossing on your desired platform, you can contact our Support Team to request a transfer of your eligible Netflix progress.

Please follow these steps:

1. Purchase Spirit Crossing on the platform you want to transfer your progress to (for example, Nintendo Switch 2).
2. Visit our Support Page to contact us.
3. In your request, please provide:
   • Your Netflix migration code, if you have one.
   • Your Steam Account ID, if applicable.
   • Your in-game username on the platform you want to transfer your progress to.
4. Let our Support Team know that you'd like to transfer your Netflix progress to that platform.

What Happens Next?

Our Support Team will check the accounts involved to make sure the transfer can be completed safely.

If You Haven't Made Much Progress on Your New Platform

If your target account has little or no progress, we'll be able to proceed with transferring your eligible Netflix progress.

If You've Already Made Significant Progress on Your New Platform

If you've already spent considerable time playing on your new platform, we'll need to take a few additional steps to verify that you own the account before making any changes.

Our Support Team will guide you through the verification process. This may involve:

1. Completing the initial onboarding on your target platform so you can access your in-game inbox.
2. Receiving a verification code from our Support Team through your in-game inbox.
3. Sending the verification code back to our Support Team so we can confirm ownership of the account.

A quick tip: If you already know you want to transfer your Netflix progress, we recommend contacting Support before making significant progress on your new platform. This will help make the process easier and faster for everyone!