How do I report a technical problem? (Cozy Grove)

Please email support@spryfox.com with this info in as much detail as possible:

1. Version number (at the bottom of the game's Options Menu)
   • Example: 1.3.0.iz+210318-2042+d0d07f8
     
     • If you can send a photo or screenshot, do that to prevent typos, as opposed to trying to type it out
     • Please give us the whole thing, not just the first part
   • Example: "Sorry, I cannot open the Options Menu"
2. Device model or type of console/computer
   • Example: iPhone 12 Pro Max
   • Example: Nintendo Switch
   • Example: Windows laptop
3. Have you been "time traveling" (adjusting your clock/calendar to progress faster/slower than normal)?
4. Which Campaign Day are you on? If you open the title screen's Save Slots menu, it's the number to the right of the calendar icon (which itself is to the right of the Flamey icon and your Scout Level number).
   
   • If you can't get to the title screen, it's the number that appears just after the scout does its sleeping/waking animation in the first play session of each day (in case you remember the number from a recent play session). It goes up by 1 each day you log in to the game, and doesn't go up on days you don't log in. If you're not sure, please guess but please say that it's a guess.
   • If you just started playing today and thus haven't ever seen that animation, the answer is 1.
5. Description of the problem
   • Example: "I sold my shovel and can thus no longer dig up dirt mounds"
6. How can the Customer Support team make the problem happen?
   • Example: "Tell Mr. Kit that you want to sell stuff. Select first the shovel and then an apple. Press the sell button. Confirm that both the shovel and apple disappear from your backpack."
7. Attach any photos / screenshots / videos that will help us understand 5 or 6.
   • A long video might be too big to attach. In that case, you can upload the video to a service like Dropbox or Google Drive, then email us a hyperlink to the video. Note that we might have to ask you to give us access permissions to the video file if you don't set that up ahead of time.
8. If playing on iOS or computer, attach any relevant logs or save files. If you're not sure, send it anyway—your problem can be diagnosed faster if we don't have to spend a round of back-and-forth asking you for it. Some cases where they are definitely relevant:
   
   • If your game is stuck on the black loading screen.
   • You are having progression problems, such as being unable to complete a particular untimed quest.
9. If you have progression problem and can't send us your save file per Step 8, please instead send us screenshots of:
   • Your Progress Debug Screen
   • The quest requirements as shown in the quest log on the right side of the screen.