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I have a problem. How do I report it? (Alphabear 2)

We'll list several ways of reporting a problem because some might not work for you.

1. The Ideal way - The "questions and feedback" button in the Options menu

Note: This button is only visible when the game knows you've previously spent money on the game. If you've never spent money on the game, or if the game isn't recognizing your purchases, please scroll down to the next section.

  1. Click the gear icon in the upper-left corner of the main menu.
    AB2_ReportAProblemA_1.jpg
  2. The Options menu should open. Find and click the "questions and feedback" button.
    AB2_ReportAProblemA_2.jpg
  3. The form shown below should open. Fill it out, then click "submit".
    AB2_ReportAProblemA_3.jpg
  4. A confirmation screen will come up. Click "send it!" (unless you made a mistake and need to edit the form).
    AB2_ReportAProblemA_4.jpg
  5. Wait for a few seconds.
    AB2_ReportAProblemA_5.jpg
  6. When you reach this screen, you are done! Click the OK button to return to the game.
    AB2_ReportAProblemA_6.jpg
  7. Watch your email (including your spam folder) for responses from us. The first will probably be automated and come very quickly; subsequent emails would take longer and come from the human investigating your problem.

2. Second-best way - The 3-finger swipe

  1. From just about anywhere in the game, use three fingers and swipe downward on the screen (unless your operating system is MIUI; MIUI users should use three fingers and swipe from left to right). A window like this will come up if you've done it correctly:
    AB2_ReportAProblemB_1.jpg
  2. Click the "Send error report" button.
    AB2_ReportAProblemB_2.jpg
  3. Wait for a few seconds.
    AB2_ReportAProblemB_3.jpg
  4. When this screen comes up, click the "Email to support@spryfox.com" button.
    AB2_ReportAProblemB_4.jpg
  5. This should open your email app with a partially composed email to support@spryfox.com
    AB2_ReportAProblemB_5.jpg
  6. Don't delete or change any of the text already in the email! Do insert a few lines at the beginning of the email and describe the problem. Then Send your email.
    AB2_ReportAProblemB_6.jpg
  7. Watch your email (including your spam folder) for responses from us. The first will probably be automated and come very quickly; subsequent emails would take longer and come from the human investigating your problem.

3. If neither of the above ways work

Email support@spryfox.com with a detailed description of the problem.

  • Please mention that you are playing Alphabear 2 (we have a lot of games).
  • Watch your email (including your spam folder) for responses from us. The first will probably be automated and come very quickly; subsequent emails would take longer and come from the human investigating your problem.
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