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I have a problem. How do I report it? (Alphabear 2)

We'll list several ways of reporting a problem because some might not work for you.

Ideal way - The "questions and feedback" button in the Options menu

  1. Click the gear icon in the upper-left corner of the main menu.
    AB2_ReportAProblemA_1.jpg
  2. The Options menu should open. Find and click the "questions and feedback" button.
    AB2_ReportAProblemA_2.jpg
  3. The form shown below should open. Fill it out, then click "submit".
    AB2_ReportAProblemA_3.jpg
  4. A confirmation screen will come up. Click "send it!" (unless you made a mistake and need to edit the form).
    AB2_ReportAProblemA_4.jpg
  5. Wait for a few seconds.
    AB2_ReportAProblemA_5.jpg
  6. When you reach this screen, you are done! Click the OK button to return to the game.
    AB2_ReportAProblemA_6.jpg
  7. Watch your email (including your spam folder) for responses from us. The first will probably be automated and come very quickly; subsequent emails would take longer and come from the human investigating your problem.

Second-best way - The 3-finger swipe

  1. From just about anywhere in the game, use three fingers and swipe downward on the screen. A window like this will come up if you've done it correctly:
    AB2_ReportAProblemB_1.jpg
  2. Click the "Send error report" button.
    AB2_ReportAProblemB_2.jpg
  3. Wait for a few seconds.
    AB2_ReportAProblemB_3.jpg
  4. When this screen comes up, click the "Email to support@spryfox.com" button.
    AB2_ReportAProblemB_4.jpg
  5. This should open your email app with a partially composed email to support@spryfox.com
    AB2_ReportAProblemB_5.jpg
  6. Don't delete or change any of the text already in the email! Do insert a few lines at the beginning of the email and describe the problem. Then Send your email.
    AB2_ReportAProblemB_6.jpg
  7. Watch your email (including your spam folder) for responses from us. The first will probably be automated and come very quickly; subsequent emails would take longer and come from the human investigating your problem.

If you can't do any of the above

Email support@spryfox.com with a detailed description of the problem.

  • Please mention that you are playing Alphabear 2 (we have a lot of games).
  • Watch your email (including your spam folder) for responses from us. The first will probably be automated and come very quickly; subsequent emails would take longer and come from the human investigating your problem.
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