Follow the steps in the appropriate section below. Please note the following:
- If you get stuck on a Please Wait screen, fully exit the app and then try again.
- On iOS, you may have to sign in from the Settings app first before trying these steps.
Android
- Open the Options Menu.
- Confirm that you're currently signed out.
- Click the button that says "Signed Out" and you will be given the opportunity to sign in.
- Confirm that you're now signed in.
iOS
- Open the Options Menu.
- Confirm that you're currently signed out.
- Click the button that says "Signed Out" and you will be given the opportunity to sign in.
- Confirm that you're now signed in.
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