When troubleshooting, we often need some info from the Options Menu. Please follow these steps to send us what we need.
- Open the Options Menu.
- In the Options Menu, click the word "OPTIONS" at the top.
- An ID should appear across the top.
- If the User ID did not appear, repeat Steps 2 and 3 until it does. then proceed to Step 5.
- Your screen now displays everything we need from the Options Menu. Please send us a screenshot of it if possible, as there are so many characters in the ID that it would be easy to accidentally make a typographical error.
- If for some reason you cannot send us the screenshot, here are the specific items we need. Please double-check for typos (typographical errors) if typing it out, and please note that special characters such as underscore ( "_" ) look a bit odd in this font.
- Email the screenshot (preferred) or the info to firstname.lastname@example.org