At the time I write this, we're not currently sure what is causing the problem, or why it's only affecting a few players. We hadn't released any new Alphabear 2 updates around the time the problem began, so our guess is that maybe another company released an update that didn't work well with something already in the Alphabear 2 app.
One person said that the steps below helped her. We don't see why it would fix things permanently (at the time we suspected a different issue), but it's rather painless and if it helps then great! She said the third step was the key as she'd done the other two things before contacting us.
- Fully exit from all your apps (make sure to save your work first!) by following these instructions: https://support.apple.com/en-us/HT201330
- Fully power off the device (don't just put it to sleep), then turn it on again.
- Launch the Alphabear 2 app before any other apps and see if the problem persists.