This is a known issue that unfortunately doesn't seem to be ours to fix, as players have reported that the problem eventually went away on their particular devices without our company doing anything. Our best guess is that Samsung's Android 12 implementation either has a bug or breaks something in another company's code, and thus the problem goes away when players receive the fix from the relevant company.
What you can do
- Consider taking any updates offered by either your cell phone provider or the Google Play Store. One of these updates may contain the relevant fix. Unfortunately at this time we're not sure which update the fix is in.
- One player shared that, while they couldn't launch the app the normal way, they could launch it if they open the Google Play Store app, find Triple Town there, and click the Play button in Google Play Store.
- If you try this, please email firstname.lastname@example.org and let us know whether it helped or didn't--we want to accurately communicate how likely it is that this step will help. Please link back to this page when reporting your results--"It did/didn't work" isn't helpful unless we know what "it" refers to. Thank you!