My game is stuck in a loop loading "a cloud save with more progress" (AB2)

Unfortunately you won't be able to get out of this loop without help. Please take a screenshot of the screen that looks like this:


Email your screenshot to, along with a message saying that you're stuck in a cloud load loop.

Then exit the game and watch your email for a reply with instructions on what to do next. (Note: you'll get an automated email back almost immediately from our helpdesk software. That's not the one you want. You're looking for an email from a real human, which will probably take a while since our Support staff is pretty small.)

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