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I have a problem. How do I report it? (Word Puzzle Game)

We'll list two ways of reporting a problem because certain kinds of problems will prevent the first way from working.

1. Best way - The 3-finger swipe

  1. From just about anywhere in the game, use three fingers and swipe downward on the screen. A window like this will come up if you've done it correctly:
    WPG_Report_A_Problem_1.jpg
  2. Click the "Send error report" button.
    WPG_Report_A_Problem_2.jpg
  3. Wait for a few seconds.
    WPG_Report_A_Problem_3.jpg
  4. When this screen comes up, click the "Email to support@spryfox.com" button.
    WPG_Report_A_Problem_4.jpg
  5. This should open your email app with a partially composed email to support@spryfox.com
    WPG_Report_A_Problem_5.jpg
  6. Don't delete or change any of the text already in the email! Do insert a few lines at the beginning of the email and describe the problem. Then Send your email.
    WPG_Report_A_Problem_6.jpg
  7. Watch your email (including your spam folder) for responses from us. The first will probably be automated and come very quickly; subsequent emails would take longer and come from the human investigating your problem.
    WPG_Report_A_Problem_7.jpg

2. The not-as-good way - If you can't do the 3-finger swipe

Email support@spryfox.com with a detailed description of the problem.

  • Please mention that you are playing Word Puzzle Game (we have a lot of games).
  • Watch your email (including your spam folder) for responses from us. The first will probably be automated and come very quickly; subsequent emails would take longer and come from the human investigating your problem.
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