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I completed one of the Free Coins offers and did not receive my coins (AB2)

Please follow these steps to interact directly with ironSource (which also does business as Supersonic), the company that runs the Free Coins service. Do this first, before contacting Spry Fox.

  1. First, wait at least 15 minutes from the time the offer was completed. According to the Free Coins service's website, it could take that long or longer for the coins to arrive. You don't have to leave the app running during this time.
  2. After that, fully exit the Alphabear 2 app and relaunch it. Wait a few minutes and see if the coins are credited.
    • If so, great--you have your coins and can stop reading this FAQ!
    • If not, keep reading this FAQ.
  3. Tap the coin icon.
    AB2_FreeCoinsNotReceived_1.jpg
  4. Tap the button that brings up the list of free coins offers.
    AB2_FreeCoinsNotReceived_2.jpg
  5. Scroll to the bottom of the list of offers.
    AB2_FreeCoinsNotReceived_3.jpg
  6. Tap the "Missing Coins?" link.
    AB2_FreeCoinsNotReceived_4.jpg
  7. The offers you've selected should be listed here. If sufficient time has elapsed (15 minutes or more), then you should see a "Missing Coins?" link here, too. Tap it.
    AB2_FreeCoinsNotReceived_5.jpg
  8. Read the page, then scroll to the bottom.
    AB2_FreeCoinsNotReceived_6.jpg
  9. Tap the "Submit a support ticket" button.
    AB2_FreeCoinsNotReceived_7.jpg
  10. Fill out and submit the form.
    AB2_FreeCoinsNotReceived_8.jpg
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