These things may fix the problem immediately
- Please close all of the tabs in your device's web browser. Then see if the next ad you try to watch still has the same problem.
These things won't immediately fix the problem but will help us to fix the problem in the future
Please send us the appropriate log to help us investigate.
Note: For this particular problem, we need the log in order to take action. If you cannot send the log, you can still let us know that you encountered the problem, but please keep that in mind that your report will not contain the information we need to get the problem fixed.
iOS (iPhone, iPad, iPod Touch)
- If the app simply disappeared and you were back on the device's home screen, email us the crash log.
- If something else happened, email us a device log.