If your mobile device is freezing or rebooting
- Unfortunately there is no good way we're currently aware of to get a log from a device that is frozen or that gets rebooted. However, please email email@example.com and let us know about the problem—we can't investigate something we're unaware of.
If your mobile device is not freezing
- Please follow the instructions on this page.
For people playing on their computer (Steam, Amazon, or GOG version)
Click somewhere on the game (e.g., on the water surrounding the Capital City), then press Ctrl-Shift-L. This may pop up a window with some logging information. If it does, please copy and paste that into a text file or Word document and email it to firstname.lastname@example.org. (It may also try to take you to a new URL rather than show you any logging information. If so, don't worry about trying to get us the logging information.) Don't paste the logging information directly into the body of an email as sometimes the contents get cut off and we can't see the end of the log; instead, make sure to paste the log into a text file or Word document and email us the file/document.