Alternative way to Restore Purchases (iOS only)

Note: Please do not attempt to restore your purchases in the manner described on this page unless you've first emailed and been instructed to do so. The preferred way to restore purchases is found here. Even if you've already tried those steps, do not attempt to restore your purchases in the manner described on this page unless you've first emailed and been instructed to do so; we will probably have some other troubleshooting options to try before we ask you to use the instructions on this page.

If you didn't read the note above, please do so before proceeding!

What you're going to do is attempt to make the purchase again and allow the app market to realize that you've already made this purchase in the past. The app market should then give you the opportunity to download it again for free. Note that these steps are for iOS *only*. It is possible that not all the same screens will appear, especially if you have different In-App Purchase settings than were on the device used to create these screenshots.

(Note: These instructions will show you how to restore an Unlimited Turns purchase. If you are trying to restore a different feature, in Step 4 you should click that feature instead. And in Step 11 you should do actions appropriate to confirming your feature.)

  1. Do this to check your purchase history first. People are occasionally mistaken about which Apple ID their purchase is under. If you're not using the same Apple ID under which the purchase was previously made, you *will* be charged and will not get to Step 8. If you don't see your purchase in the purchase history, either you're using the wrong Apple ID or you should contact iTunes Support and ask why they don't have your purchase on record.

  2. Confirm that you're signed into the App Store with the same account from Step 1.

  3. Open the in-game store.

  4. Click the option to purchase Unlimited Turns (or whichever feature it is that you're trying to restore).

  5. Wait while the game connects to the app market.

  6. Click "Buy" as though you're going to purchase the feature again.

  7. Confirm or enter your Apple ID and password. *** This must be the same as the Apple ID that made the original purchase. If it is not, STOP or you will be charged again! ***

  8. The app market will recognize that you already own this item and ask if you'd like to get it again for free.

  9. You might be prompted to enter your Apple ID and password again. If so, do it. If not, don't worry about it.

  10. Wait while the feature is activated.

  11. Confirm that you have the feature again.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request


Article is closed for comments.
Powered by Zendesk