Didn't get my reward or lost progress after playing a Live Event (Triple Town, mobile version only)

What causes the bug?

The bug occurs if you get to the "Select a map" screen before the prize from the Live Event is ready.



After finishing a Live Event, wait a bit longer on the Event Complete screen pictured above before clicking the "Start a new game" button. (2 minutes should be more than enough.) This will give the game some time to communicate with the Fuel server and prepare your prize. If the "Select a map" screen doesn't say "Prize pending..." when you get to it then you should avoid the bug.


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